One Residence Hotel & Apartment

Don't sell rooms you don't have. Or own your mistake, and offer immediate refund.

The staff repeatedly tried to put me on the lowest floor of the hotel when my booking said "high floor". I had to fight for high floor, but then it was not the same room. I left and canceled.

Excellent location in the BKK area, with lots of fabulous restaurants in walking distance.The gym and pool were excellent.The staff were very lovely (in contrast to some of the earlier reviews).Our apartment was perfect for 3 people - the 2nd bedroom was a good sized single bed, so check which room you are booking if there are 4 of you.There is a USD100 deposit required on check in (cash only) - this is made clear in the Booking.com terms and a receipt is given. We had no problem getting it back, again in contrast to the experience of some of the earlier reviewers.

Cleanliness could have been a little better.

Very central, rooms are well laid out and spacious with a balcony

Rooms were a bit run down. They require full payment upfront and trying to change my booking was near impossible.

Comfortable spacious room with v comfy bed, nice bedding, good bathroom, TV options, laundry facilities a bonus and why we booked as on a long trip, snacks replaced daily with cold beers etc. The pool was clean and nice view onto river in distance and the fascinating construction work of foundations for new big building. Did not disturb us bit was very interesting to look into.

Would have preferred a proper breakfast. Good to have coffee machine and kettle but always like to be set up for the day and skip lunch when hot. We knew about only a coffee and pastry so were not surprised. Not as thoroughly clean as initially looked as marks on sofa cushions and rubbish behind curtain corners. Rest v clean though.

Security was excellent & helpful. All reception staff were friendly & helpful. Good location, close to Eon shopping mall.Complimentary mini bar was well stocked & great snacks provided daily.Reception helped organize transport to next location, competitive pricing range.Quiet rooms, comfortable beds.

Phone to reception didn’t work & shower grate was blocked on first days arrival.No dishcloth or tea towel provided.

Nice hotel. Clean, quite, close to a lot of sites.

I found this property to be very very nice. The staff was kind, helpful and friendly. The location was phenomenal. And the pool and gym were excellent. Overall a great stay.

The noise from the street was a bit bothersome but earplugs fixed that.A deposit of 400000 riel in cash is required but this wasn’t messaged beforehand. Slight inconvenience. Thankfully I stopped at the ATM and had this amount.

The hotel offers free barista coffee and pastries every morning. They also have free filtered water available in the lobby and pool areas. The rooms are exceptional and the free mini bar includes beers, cool drinks and snacks replenished daily. There is a supermarket across the road for your convenience.

The entrance to the ensuite for the second bedroom was via the kitchen instead of the bedroom which was a little strange.

All beverages and snacks are complimentary and are of good quality. Firm mattress and very comfortable pillows. Wide selections of Tv programs. Attentive security guards/bell captain.

The floor and bathrooms are not thoroughly cleaned. The ventilation at lobby is not good as food odour lingual for days.Cups and teapot in room are badly stained.

High quality of beddings, welcome free drinks in a refrigerator and some snacks are absolutely fabulous. Nice bread and coffee for breakfast and swimming pool on the top roof are also excellent. Further more, the guy at the door(especially one guy) was super kind, let us cross the busy road. We never could reach the other side of the road, full of cars and bikers…!

Needed clear instructions for a washing machine.

Free minibar, washing and drying machine for free, swimming pool and gym at the top floor, the location is good, in front the hotel have a small mall and groceries, restaurant, the security staff is helpfull.

Book 2 bedroom but the one room is single bed very small, no netflix or youtube on the tv, interior color is dark a bit spooky if at the night, on top of my room so noisy of sound washing machine on the 5th floor, the receptionist girl in the morning shift bad attitude not welcome at all. (Cambodian girl slim and young i forgot to ask her name).

The cleanliness, location, the free minibar and the very helpful security

Clean and comfortable apartment. Mini bar and snacks replenished daily. A quick pastry and coffee available every morning. The security staff were amazing, helping us to navigate the road outside.

Building work outside our window.

We loved everything about the hotel. The room was spacious and well equipped, the facilities excellent and the location perfect, with loads of restaurants and shops close by.

Comfortable rooms, good facilities, great security staff, and friendly cleaning crew. That’s it.

Remember - this is a hospitality business, not something we asked for free. We pay money for good services and facilities, not for rude inexperienced staff. If they continue to hire low quality staff like that, they will lose business no matter how great the facilities are. People travel far to enjoy a great memorable experience, but when you have an unwelcoming first experience, this leaves visitors thinking the country is lacking in hospitality management. Don’t be remembered for poor quality services and improve it immediately.

The amenities the hotel provided were great. Free self-service laundry and free daily mini bar was what we enjoyed. Each room we booked had great water pressure and hot water (don’t forget to switch on the water heater button near the light switch!). The security at the ground floor was very helpful and friendly. They helped us cross the busy street to the mall directly in front of the hotel, and hailed tuktuks for us.

Now for the staff. What a disappointment. This hotel would’ve gotten a 5-star rating from me but one staff member really messed it up for everyone. She needs better training in hospitality before putting her out in the front reception like this. The girl that checked us in was fine, but the other one during the day is rude. She barely wants to speak to us when we ask questions, and answers in the most condescending way possible like we are idiots. We really did not want to interrupt her watching TikTok but we needed assistance, so she must’ve forgotten that she’s supposed to be working. This is not how a hotel staff should treat their guests - take note and improve! The last straw was during checkout when she tried to give us our room deposit money back that was ripped. She accused us of giving ripped money while checking in and tried to give us ripped bills at check out. I stood there watching them inspect the bills and giving the okay at check in. So why inspect it so much and end up with ripped bills? They switched our good money out and try to hand the ripped bills to us thinking we would not notice. So visitors beware of that. I’d recommend inspecting the bills with them at check in & check out. Also, take photos of the items in the kitchen when arriving to your room just in case they accuse you of breaking things and charging you for it.

"My recent stay one residence exceeded all expectations. The 24/7 in-person service was outstanding, ensuring prompt assistance whenever needed. The hotel's atmosphere provided a tranquil retreat from the outside world, feeling like a second home. I was particularly impressed by the cleanliness and the meticulous attention to detail throughout. It's clear that [Hotel Name] goes above and beyond to create a welcoming, home-like environment for its guests. Thank you for a truly memorable experience.

Bill

Great pool. Nice coffee and pastry for breakfast complimentary. Comfy beds. Free washing machines and dryers including washing powder.

Booked a room which was meant to have a sofa bed as listed on booking.com but no sofa bed at all. Also the pillows are huge and a bit uncomfortable. There’s a big building site next door.

when go in phnom penh city as always i sleep here, good area, so many food around here, and close to aeon, and anything i need to come feel so close, and the pool also i love that cause so clean.

Comfortable, clean, and the location.

The only thing was the laundry room. The two machine was out of order during my stay.